Legends of service excellence : the habits of seven highly effective hospitality companies
Year of publication: |
2010
|
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Authors: | Solnet, David ; Kandampully, Jay ; Kralj, Anna |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 19.2010, 8, p. 889-908
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Subject: | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Personalmanagement | Human Resource Management | Leistungsmotivation | Work motivation |
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