Levels of analysis issues relevant in the assessment of information systems service quality
Robert E. Miller; Bill C. Hardgrave; Thomas W. Jones
Year of publication: |
2008
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Authors: | Miller, Robert E. ; Hardgrave, Bill C. ; Jones, Thomas W. |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 21787979. - Vol. 4.2008, 1, p. 1-15
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