Leveraging employee emotional intelligence in casino profitability
Year of publication: |
November 2016
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Authors: | Prentice, Catherine |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 33.2016, p. 127-134
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Subject: | Emotional intelligence | Service quality | Casino | Frontline employees | Dienstleistungsqualität | Emotion | Glücksspiel | Gambling | Intelligenz | Intelligence | Kundenservice | Customer service | Arbeitskräfte | Workforce |
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