Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Year of publication: |
2023
|
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Authors: | Asante, Daniel ; Tang, Chunyong ; Asante, Eric Adom ; Kwamega, Michael ; Opoku-Danso, Alexander |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 73.2023, p. 1-12
|
Subject: | Overall justice | Perceived HPWS | Psychological contract fulfillment | Service encounter quality | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Implizite Kontrakte | Implicit contracts |
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