In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Daniel Asante, Chunyong Tang, Michael Kwamega, Eric Adom Asante
| Year of publication: |
2022
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|---|---|
| Authors: | Asante, Daniel ; Tang, Chunyong ; Kwamega, Michael ; Asante, Eric Adom |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 68.2022, p. 1-11
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| Subject: | Innovative work behavior | Prosocial service behavior | Psychological contract fulfillment | Service encounter quality | Service-oriented HPWS | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Implizite Kontrakte | Implicit contracts |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.103037 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013366345