Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects
Year of publication: |
2012
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Authors: | Steven, Adams B. ; Dong, Yan ; Dresner, Martin |
Published in: |
Transportation research / E : an international journal. - Amsterdam : Elsevier, ISSN 1366-5545, ZDB-ID 13809696. - Vol. 48.2012, 4, p. 743-755
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