Linking customer mistreatment to employees' helping behaviour : a self-efficacy perspective of autonomous and dependent helping
Year of publication: |
2023
|
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Authors: | Wu, Haibo ; Chen, Mengsang ; Wang, Xiaohui |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 10, p. 3681-3702
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Subject: | Customer mistreatment | Helping behavior | Self-cognitive theory | Self-efficacy | Social support |
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