Linking patient experience to customer delight in the private laboratory service
Year of publication: |
2023
|
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Authors: | Widyowati, Puspa Haryani ; Antonio, Ferdi ; Andy, Andy |
Published in: |
Administrative Sciences : open access journal. - Basel : MDPI, ISSN 2076-3387, ZDB-ID 2662651-2. - Vol. 13.2023, 3, Art.-No. p71, p. 1-26
|
Subject: | antecedents | behavioural intention | customer delight | laboratory | patient experience | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Experiment | Konsumentenverhalten | Consumer behaviour | Patienten | Patients | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.3390/admsci13030071 [DOI] hdl:10419/275536 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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