Links between strategic goals, information technology and customer satisfaction during business process reengineering
Year of publication: |
2017
|
---|---|
Authors: | Jovanoski, Dragan ; Malinovski, Toni ; Arsenovski, Sime |
Published in: |
International journal of business process integration and management : IJBPIM. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-8763, ZDB-ID 2193360-1. - Vol. 8.2017, 3, p. 200-213
|
Subject: | information technology | business process reengineering | BPR | reengineering project | customer satisfaction | Prozessmanagement | Business process management | Kundenzufriedenheit | Customer satisfaction | Informationstechnik | Information technology | Organisatorischer Wandel | Organizational change |
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