Logistics performance, customer satisfaction, and share of business : a comparison of primary and secondary suppliers
Year of publication: |
2012
|
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Authors: | Leuschner, Rudolf ; Lambert, Douglas M. ; Knemeyer, A. Michael |
Published in: |
Journal of business logistics : JBL. - Hoboken, NJ : Wiley-Blackwell, ISSN 0735-3766, ZDB-ID 613479-8. - Vol. 33.2012, 3, p. 210-226
|
Subject: | Logistik | Logistics | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
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