Luxury patient experience (LPX) : review, conceptualization, and future research directions
Philipp Klaus
| Year of publication: |
January 2018
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|---|---|
| Authors: | Klaus, Philipp |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 38.2018, 1/2, p. 87-98
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| Subject: | Healthcare experience | customer experience (CX) | patient experience (PX) | luxury experience | luxury patient experience (LPX) | Luxusgüter | Luxury goods | Gesundheitsversorgung | Health care | Patienten | Patients | Experiment | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2017.1377190 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011848030