Machine learning-based model for customer emotion detection in hotel booking services
Year of publication: |
2024
|
---|---|
Authors: | Nghia Nguyen ; Nguyen, Thuy-Hien ; Nguyen, Yen-Nhi ; Dung Doan ; Minh Nguyen ; Nguyen, Van-Ho |
Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 7.2024, 3, p. 1294-1312
|
Subject: | Classification models | Emotion detection | Hotel booking services | Machine learning | Natural language processing | Künstliche Intelligenz | Artificial intelligence | Hotellerie | Hotel industry | Emotion | Dienstleistungsqualität | Service quality |
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