Making customer satisfaction happen : a strategy for delighting customers
Roderick M. McNealy
Year of publication: |
1994 ; 1. ed.
|
---|---|
Authors: | MacNealy, Roderick M. |
Publisher: |
London [u.a.] : Chapman & Hall |
Subject: | Kundenmanagement | Verbraucherzufriedenheit |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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