Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Year of publication: |
2024
|
---|---|
Authors: | Vilnai-Yavetz, Iris ; Gilboa, Shaked ; Mitchell, Vincent-Wayne |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 3, p. 344-368
|
Subject: | Shopping malls | Vulnerable consumers | Unpleasant feelings | Visit frequency | Mall-avoidance behavior | Environmental irritants | Exclusion | Atmospherics | Servicescape | Emotion | Disability | Retail | Konsumentenverhalten | Consumer behaviour | Einkaufszentrum | Shopping center | Behinderte | Disabled persons | Einzelhandel | Retail trade | Ladengestaltung | Store design |
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