Managing Customer Expectations and Priorities in Service Systems
Year of publication: |
2015
|
---|---|
Authors: | Yu, Qiuping |
Other Persons: | Allon, Gad (contributor) ; Bassamboo, Achal (contributor) ; Iravani, Seyed (contributor) |
Publisher: |
[2015]: [S.l.] : SSRN |
Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmanagement | Service management | Erwartungsbildung | Expectation formation |
Extent: | 1 Online-Ressource (55 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments August 1, 2015 erstellt |
Other identifiers: | 10.2139/ssrn.2652351 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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