Managing in the service economy
Year of publication: |
1986
|
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Authors: | Heskett, James L. |
Publisher: |
Boston, Mass. [u.a.] : Harvard Business School Press |
Subject: | Dienstleistung | Services | Management | USA | United States | Strategisches Management | Dienstleistungsbetrieb |
Description of contents: | Table of Contents [external.dandelon.com] |
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Service management : operations, strategy, and information technology
Fitzsimmons, James A., (2004)
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Dienstleistungsmanagement : Service als strategische Erfolgsposition
Benölken, Heinz, (1994)
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Service management : operations, strategy, and information technology
Fitzsimmons, James A., (2006)
- More ...
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Introduction to the Focused Issue on Service Management
Chase, Richard B., (1995)
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Management von Dienstleistungsunternehmen : erfolgreiche Strategien in einem Wachstumsmarkt
Heskett, James L., (1988)
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The service management course : cases and readings
Sasser, W. E., (1991)
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