Managing service systems with unknown quality and customer anecdotal reasoning
Year of publication: |
2018
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Authors: | Ren, Hang ; Huang, Tingliang ; Arifoglu, Kenan |
Published in: |
Production and operations management : the flagship research journal of the Production and Operations Management Society. - London : Sage Publications, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 27.2018, 6, p. 1038-1051
|
Subject: | queueing | bounded rationality | behavioral operations | service systems | Warteschlangentheorie | Queueing theory | Begrenzte Rationalität | Bounded rationality | Dienstleistungsqualität | Service quality | Operations Research | Operations research | Dienstleistung | Services |
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