Staffing a service system with appointment-based customer arrivals
Year of publication: |
2014
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Authors: | Chung, Kwanghun ; Min, Daiki |
Published in: |
Journal of the Operational Research Society : OR. - Basingstoke, Hampshire : Palgrave, ISSN 0030-3623, ZDB-ID 716033-1. - Vol. 65.2014, 10, p. 1533-1543
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Subject: | service system | staffing requirements | appointment-based customer arrival | heuristic algorithm | Warteschlangentheorie | Queueing theory | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Operations Research | Operations research | Heuristik | Heuristics | Kundenservice | Customer service | Algorithmus | Algorithm |
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