Masked smiles matter : employee verbal expertise and emotion display during COVID-19
Year of publication: |
2021
|
---|---|
Authors: | Hofmann, Verena ; Sauer, Nicola E. ; Wanisch, Anna ; Hebborn, Heike |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 41.2021, 1/2, p. 107-137
|
Subject: | (non-)verbal expertise | communication | COVID-19 pandemic | customer responses | face mask | Coronavirus | Emotion | Epidemie | Epidemic | Coping-Strategie | Coping strategy |
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