Effects of COVID-19 on well-being and customer loyalty : a life event perspective
Year of publication: |
2023
|
---|---|
Authors: | Sauer, Nicola E. ; Hofmann, Verena ; Hebborn, Heike ; Wanisch, Anna Teresa |
Published in: |
Marketing : ZFP ; journal of research and management. - München : Beck, ISSN 0344-1369, ZDB-ID 717348-9. - Vol. 45.2023, 2, p. 35-48
|
Subject: | COVID-19 | Life event | Coping | Well-being | Customer loyalty | Coronavirus | Beziehungsmarketing | Relationship marketing | Zufriedenheit | Satisfaction | Lebensqualität | Quality of life | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenbindung | Customer retention |
-
Relationship marketing in customer loyalty of commercial galleries in times of COVID-19
Cano, Luz, (2021)
-
The moderating impact of COVID-19 attitudes on customer brand engagement and loyalty
Ping, Yanni, (2022)
-
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl, (2014)
- More ...
-
Masked smiles matter : employee verbal expertise and emotion display during COVID-19
Hofmann, Verena, (2021)
-
Consumers' self‐construal : Measurement and relevance for social media communication success
Hofmann, Verena, (2021)
-
Schoner-Schatz, Lisa, (2021)
- More ...