Measurement and evaluation of satisfaction process in Chinese online shopping context
Year of publication: |
2010
|
---|---|
Authors: | Gao, Fang ; Liu, Xia |
Published in: |
International journal of electronic business. - Olney, Bucks. : Inderscience Publ., ISSN 1470-6067, ZDB-ID 2106327-8. - Vol. 8.2010, 6, p. 505-527
|
Subject: | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | China |
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