The impact of total quality service age on quality and operational performance: an empirical study
Year of publication: |
2007
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Authors: | Saravanan, R. ; Rao, K.S.P. |
Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 19.2007, 3, p. 197-205
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Saved in:
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