Measurement of traveler expectations versus service gaps : the case of general aviation services in Aruba
Year of publication: |
2014
|
---|---|
Authors: | Lasten, Earney F. ; Curtis, Catherine ; Upchurch, Randall S. ; Dammers, Christine |
Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 12.2014, p. 68-70
|
Subject: | Service quality | General aviation services | Service gaps | Island tourism | Tourism development | Aruba | Dienstleistungsqualität | Tourismus | Tourism | Dienstleistungssektor | Service industry | Tourismuswirtschaft | Tourism industry | Kundenzufriedenheit | Customer satisfaction |
-
Services research in tourism : advocating the integration of the supplier side
Zehrer, Anita, (2014)
-
Moon, Hyoungeun, (2018)
-
O'Cass, Aron, (2015)
- More ...
-
Workplace substance use and acceptance among nightclub employees : a qualitative investigation
Kitterlin-Lynch, Miranda, (2015)
-
Human resources management and a service culture
Severt, Denver E., (2008)
-
An examination of the role of internal brand management : impact of contractual models
Koo, Bonhak, (2020)
- More ...