Measuring customer satisfaction of Internet banking in Taiwan : scale development and validation
Year of publication: |
2012
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Authors: | Chen, Rai-fu ; Hsiao, Ju-ling ; Hwang, Hsin-ginn |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 7, p. 749-767
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Subject: | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Datensicherheit | Data security | Faktorenanalyse | Factor analysis | Taiwan |
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