Measuring donor loyalty : key reasons why Net Promoter Score (NPS) is not the way
Year of publication: |
2013
|
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Authors: | Schulman, Kevin ; Sargeant, Adrian |
Published in: |
International journal of nonprofit & voluntary sector marketing. - Malden, Mass. : Wiley-Blackwell, ISSN 1479-103X, ZDB-ID 2093810-X. - Vol. 18.2013, 1, p. 1-6
|
Subject: | Fundraising | Kundenbindung | Customer retention | Performance-Messung | Performance measurement | Kritik | Criticism |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | 10.1002/nvsm.1463 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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