Measuring e-service quality : a review of literature
Amit Shankar, Biplab Datta
| Year of publication: |
2020
|
|---|---|
| Authors: | Shankar, Amit ; Datta, Biplab |
| Published in: |
International journal of services technology and management : IJSTM. - Geneva : Inderscience Enterprises Ltd., ISSN 1741-525X, ZDB-ID 2048156-1. - Vol. 26.2020, 1, p. 77-100
|
| Subject: | E-S-QUAL | e-retailing | scale development | e-banking | e-services | website quality | Website | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Electronic Banking | Electronic banking | Messung | Measurement | Bibliometrie | Bibliometrics | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSTM.2020.105398 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012503465