Measuring e-service quality for online travel agencies
Year of publication: |
2010
|
---|---|
Authors: | Tsang, Nelson Kee Fu ; Lai, Michael T. H. ; Law, Rob |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 27.2010, 3, p. 306-323
|
Subject: | Online-Handel | Online retailing | Reisevermittler | Travel agency | Dienstleistungsqualität | Service quality | Website | Kundenzufriedenheit | Customer satisfaction | Hongkong | Hong Kong |
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