Measuring Guest Satisfaction and Competitive Position in the Hospitality and Tourism Industry: An Application of Stance-Shift Analysis to Travel Blog Narratives
Year of publication: |
2009
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Authors: | Crotts, John C. ; Mason, Peyton R. ; Davis, Boyd |
Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 0047-2875, ZDB-ID 8643775. - Vol. 48.2009, 2, p. 139-151
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