Measuring the performance of service organizations and the effects of downsizing on performance : evidence from the Greek citizen service centers
Year of publication: |
2014
|
---|---|
Authors: | Zervopoulos, Panagiotis D. |
Published in: |
Managing service productivity : using frontier efficiency methodologies and multicriteria decision making for improving service performance. - Berlin, Heidelberg [u.a.] : Springer, ISBN 978-3-662-43436-9. - 2014, p. 127-154
|
Subject: | Performance-Messung | Performance measurement | Data-Envelopment-Analyse | Data envelopment analysis | Dienstleistungssektor | Service industry | Personalabbau | Downsizing (Staff) | Öffentliche Dienstleistung | Public services | Griechenland | Greece |
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