Measuring service performance : practical research for better quality
Ralf Lisch
| Year of publication: |
2014
|
|---|---|
| Authors: | Lisch, Ralf |
| Publisher: |
Farnham, Surrey [u.a.] : Gower |
| Subject: | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Dienstleistungsbetrieb | Management | Dienstleistung | Qualität | Messung |
| Extent: | XVIII, 193 S. graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 978-1-4724-1191-4 ; 978-1-4724-1192-1 ; 978-1-4724-1193-8 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010254091