Measuring service quality in Indian automobile aftersales : AutoIND scale
Munish Pal Singh, Satyendra Kumar Sharma and Udayan Chanda
| Year of publication: |
2023
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|---|---|
| Authors: | Singh, Munish Pal ; Sharma, Satyendra Kumar ; Chanda, Udayan |
| Published in: |
International journal of process management and benchmarking : IJPMB. - Genève : Inderscience Enterprises, ISSN 1741-816X, ZDB-ID 2205246-X. - Vol. 13.2023, 3, p. 401-422
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| Subject: | service quality | customer satisfaction | service failure | service recovery | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India | Messung | Measurement | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPMB.2023.129652 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014314006