Measuring service quality in the Greek's shipping transportation sector : the emerging gap in customer's expectations and perceptions
Year of publication: |
2010
|
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Authors: | Sakas, Damianos P. ; Terzi, Marina |
Published in: |
Marketing and management sciences : proceedings of the International Conference on ICMMS 2008. - Singapore [u.a.] : Imperial College Pr., ISBN 1-84816-509-9. - 2010, p. 280-284
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Subject: | Dienstleistungsqualität | Service quality | Griechenland | Greece | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Schifffahrt | Shipping |
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