Measuring the quality of logistic service as an element of the logistics provider offering
Year of publication: |
2012
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Authors: | Kilibarda, Milorad ; Zečević, Slobodan ; Vidović, Milorad |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 12, p. 1345-1361
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Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Logistikdienstleister | Logistics provider | Serbien | Serbia |
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