Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services
Year of publication: |
2019
|
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Authors: | Prasadh, R. Ragu ; Arun, Chockalingam Joe |
Published in: |
Indian journal of economics & business : IJEB. - New Delhi : Serials Publ., ISSN 0972-5784, ZDB-ID 2136804-1. - Vol. 18.2019, 2, p. 487-504
|
Subject: | E-Services | E-Banking | Service Quality | Customer Satisfaction | Customer Loyalty | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Privatkundengeschäft | Personal banking |
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