Metaverse-retail service quality : a future framework for retail service quality in the 3D internet
Year of publication: |
2013
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Authors: | Gadalla, Eman ; Keeling, Kathy ; Abosag, Ibrahim |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 29.2013, 13/14, p. 1493-1517
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Subject: | Collaborative Virtual Environments (CVEs) | Metaverses | Metavers retailing | MR-service | avatars | Second life | critical incedent technique (CIT) | Internet | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Virtuelle Realität | Virtual reality | Electronic Commerce | E-commerce | Social Web | Social web | Kundenzufriedenheit | Customer satisfaction |
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