Methoden zur Messung und Beeinflussung der Dienstleistungsqualität : Feedback- und Anreizsysteme in Beherbergungsunternehmen
Peter Westerbarkey
| Year of publication: |
1996
|
|---|---|
| Authors: | Westerbarkey, Peter |
| Publisher: |
Wiesbaden : Dt. Univ.-Verl. [u.a.] |
| Subject: | Hotellerie | Hotel industry | Gastgewerbe | Hospitality industry | Dienstleistung | Services | Qualitätsmanagement | Quality management | Motivation | Kundenservice | Customer service | Theorie | Theory | Deutschland | Germany |
| Description of contents: | Table of Contents [d-nb.info] |
| Extent: | XVI, 347 S. : graph. Darst |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliografie enthalten ; Bibliography included ; Hochschulschrift ; Thesis |
| Language: | German |
| Thesis: | Zugl.: Mainz, Univ., Diss., 1995 |
| Notes: | Literaturverz. S. 249 - 331 |
| ISBN: | 3-8244-6310-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000936315