Mobile business application for service and maintenance processes : using ex post evaluation by end-users as input for iterative design
Year of publication: |
September 2016
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Authors: | Legner, Christine ; Urbach, Nils ; Nolte, Christoph |
Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 53.2016, 6, p. 817-831
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Subject: | Automotive industry | Mobile business applications | IS adoption | IS success | Mobile services | Service and maintenance processes | Mobile Business | Mobile business | Instandhaltung | Maintenance policy | Mobilkommunikation | Mobile communications | Kfz-Industrie | Prozessmanagement | Business process management | Dienstleistungssektor | Service industry |
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