Modeling consumer engagement with front line service providers
Year of publication: |
2020
|
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Authors: | Bailey, Ainsworth Anthony ; Bonifield, Carolyn M. |
Published in: |
The Routledge handbook of service research insights and ideas. - London : Routledge, ISBN 978-0-8153-7253-0. - 2020, p. 199-213
|
Subject: | Konsumentenverhalten | Consumer behaviour |
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