Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Year of publication: |
2021
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Authors: | Khan, Abdul Gaffar ; Lima, Reshma Pervin ; Mahmud, Md. Shahed |
Published in: |
Global business review. - New Delhi [u.a.] : SAGE Publ., ISSN 0973-0664, ZDB-ID 2211884-6. - Vol. 22.2021, 1, p. 85-100
|
Subject: | Mobile banking | service quality | structural equation model | customer satisfaction | partial least square | SERVQUAL model | Bangladesh | Dienstleistungsqualität | Service quality | Bangladesch | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Electronic Banking | Electronic banking | Bankgeschäft | Banking services | Partielle kleinste Quadrate | Partial least squares |
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