Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Year of publication: |
2014
|
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Authors: | Lu, Qi ; Ye, Qiang ; Law, Rob |
Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 15.2014, 1, p. 1-12
|
Subject: | Online word-of-mouth | Service products | Product heterogeneity | Hotel rooms | Online sales | Hotellerie | Hotel industry | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Online-Marketing | Internet marketing | Online-Handel | Online retailing | Produktivität | Productivity | Social Web | Social web | Dienstleistungsqualität | Service quality |
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