Moderating role of religion in the relationship between SERVQUAL dimensions and hotel guest satisfaction
Precious Chikezie Ezeh, Titus Chukwuemezie Okeke and Anayo D. Nkamnebe
| Year of publication: |
2022
|
|---|---|
| Authors: | Ezeh, Precious Chikezie ; Okeke, Titus Chukwuemezie ; Nkamnebe, Anayo D. |
| Published in: |
Journal of Islamic marketing. - Bingley : Emerald, ISSN 1759-0841, ZDB-ID 2553045-8. - Vol. 13.2022, 12, p. 2542-2562
|
| Subject: | Guests' satisfaction | Hotel service | Moderator | Nigeria | Religious affiliation | SERVQUAL | Hotellerie | Hotel industry | Religion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Mobilkommunikation | Mobile communications |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JIMA-09-2020-0271 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013536340