Monitoring, measuring and managing customer service
Gary S. Goodman
| Year of publication: |
2000
|
|---|---|
| Authors: | Goodman, Gary S ; Goodman, Gary S. |
| Publisher: |
San Francisco, Calif. : Jossey-Bass |
| Subject: | Kundenservice | Customer service | USA | United States | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Messung | Measurement | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement |
| Description of contents: | Table of Contents [gbv.de] ; Description [swbplus.bsz-bw.de] |
| Extent: | XIII, 166 S |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | : £19.95 : CIP entry (May) |
| ISBN: | 0-7879-5139-0 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001449388