Motivation, fit, confidence, and skills : how do individual differences influence emotional labor?
Year of publication: |
2013
|
---|---|
Authors: | Dahling, Jason J. ; Johnson, Hazel-Ann M. |
Published in: |
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work. - New York, NY [u.a.] : Routledge, ISBN 978-1-84872-949-0. - 2013, p. 57-78
|
Subject: | Emotion | Qualifikation | Occupational qualification | Motivation | Persönlichkeitspsychologie | Personality psychology | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour |
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