Multiple emotional contagions in service encounters
Year of publication: |
2011
|
---|---|
Authors: | Du, Jiangang ; Fan, Xiucheng ; Feng, Tianjun |
Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 39.2011, 3, p. 449-466
|
Subject: | Dienstleistungsqualität | Service quality | Emotion | Beziehungsmarketing | Relationship marketing |
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