Do negative consumption experiences hurt manufacturers or retailers? : the influence of reasoning style on consumer blame attributions and purchase intention
Year of publication: |
2013
|
---|---|
Authors: | Yoon, Sukki |
Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 30.2013, 7, p. 555-565
|
Subject: | Beschwerdemanagement | Complaint management | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Vergleich | Comparison | USA | United States | Südkorea | South Korea |
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