Customer prioritization, product complexity and business ties : implications for job stress and customer service performance
Year of publication: |
2022
|
---|---|
Authors: | Yeniaras, Volkan ; Kaya, Ilker |
Published in: |
The journal of business & industrial marketing. - Bradford : Emerald, ISSN 2052-1189, ZDB-ID 2019934-X. - Vol. 37.2022, 2, p. 417-432
|
Subject: | Business ties | Customer prioritization | Customer service performance | Job stress | Product complexity | Kundenservice | Customer service | Stress | Work stress | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
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