New insights into the climate-attitudes-outcome framework : empirical evidence from the Australian service sector
Year of publication: |
2014
|
---|---|
Authors: | Mathies, Christine ; Ngo, Liem Viet |
Published in: |
Australian journal of management. - Los Angeles, Calif. [u.a.] : Sage, ISSN 0312-8962, ZDB-ID 609380-2. - Vol. 39.2014, 3, p. 473-491
|
Subject: | frontline service employees | job performance | job satisfaction | psychological climate perceptions | work environment | Australien | Australia | Arbeitszufriedenheit | Job satisfaction | Dienstleistungssektor | Service industry | Arbeitsleistung | Job performance | Dienstleistungsberufe | Service workers | Arbeitsbedingungen | Working conditions |
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