New Public Management: Promote the Public Sector Modernization Through Service Quality. Current Experiences and Future Challenges
| Year of publication: |
2011
|
|---|---|
| Authors: | Kakouris, Andreas ; Meliou, Elina |
| Published in: |
Public Organization Review. - Springer. - Vol. 11.2011, 4, p. 351-369
|
| Publisher: |
Springer |
| Subject: | New Public Management | Service | Quality | SERVQUAL | IPA | Inland Revenue office | Greece |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10009401869