New service development: managing the dynamic between services and operations resources
Year of publication: |
2013
|
---|---|
Authors: | Bonomi Santos, Juliana ; Spring, Martin |
Other Persons: | Holweg, Matthias (ed.) |
Published in: |
International Journal of Operations & Production Management. - Emerald Group Publishing Limited, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 33.2013, 7, p. 800-827
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | New service development | Operations resources and capabilities | Emergent service ideas | Reconfiguration of resources and capabilities | Dialectical change processes |
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