New service development using GAP-based QFD : a mobile telecommunication case
Year of publication: |
2009
|
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Authors: | Li, Jing-hua ; Xu, Lei ; Wu, Xiu-lan |
Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 12.2009, 2, p. 146-174
|
Subject: | Dienstleistungsinnovation | Service innovation | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Telekommunikation | Telecommunications | China |
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